Thank you for shopping at Ponyfly. If you are not 100% satisfied with your purchase, we're here to help.
Customer Support is available 24/7 at firstname.lastname@example.org
We do our very best to respond to support emails within 48 hours.
After you have placed your order you have 12 hours to notify us by email that you would like to cancel. No exceptions. This is due to the large influx of orders and processing on each order.
If you wish to cancel contact email@example.com with your name, email and order number
Ponyfly stands behind all of our products and offers a 30 Day Warranty on all regular and sale priced items, starting from the date of delivery. This means that all exchanges and refunds can be processed within 30 days of receiving your order. Proof of purchase or receipt of payment may be requested before a transaction can be processed.
To be eligible for a return, please make sure that:
- The product was delivered within the last 30 days.
- The product is unopened, in its original packaging.
Refunds are not available on following conditions:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ponyfly(i.e. not cleared by customs, delayed by a natural disaster).
Note: Shipping fee is not refundable unless it's due to our error
If you have any questions about our returns and refunds policy, please contact us at firstname.lastname@example.org